Privacy Policy
1. Introduction
Bizmecha Empire (Registration No. 202603062772, MA0343419-D), operating under the brand name BizMecha, is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our WhatsApp automation and business operations services.
2. Information We Collect
We may collect the following types of information:
- Business Information: Company name, registration details, business address
- Contact Information: Names, phone numbers, email addresses of business owners and staff members
- Lead Data: Names, phone numbers, and enquiry details of leads received via Meta Ads or web forms
- WhatsApp Messages: Messages exchanged through the BizMecha automation system, including check-in responses and lead follow-up conversations
- Usage Data: Service interaction logs, response times, and performance metrics
3. How We Use Your Information
Your information is used for the following purposes:
- Delivering instant lead notifications to your sales team via WhatsApp
- Monitoring SLA compliance and triggering follow-up escalations
- Conducting AI-powered daily check-ins with sales staff
- Generating weekly and monthly performance reports for business owners
- Producing monthly PDF performance summary reports
- Improving our services and developing new features
- Communicating with you about your account and service updates
4. Data Storage and Security
Your data is stored securely using the following infrastructure:
- Database: Supabase (cloud-hosted PostgreSQL database with encryption at rest)
- Automation Platform: n8n (self-hosted or cloud-hosted workflow automation)
- Messaging: WhatsApp Cloud API (operated by Meta Platforms, Inc.)
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
5. Third-Party Services
We use the following third-party services to deliver our platform:
- Meta Platforms, Inc. — WhatsApp Cloud API for messaging, Meta Ads for lead generation integration
- Supabase — Database hosting and storage
- n8n — Workflow automation engine
Each third-party service operates under its own privacy policy. We encourage you to review their respective policies.
6. Data Sharing
We do not sell, rent, or trade your personal data to third parties. Your data may be shared only in the following circumstances:
- With third-party service providers necessary to deliver our services (as listed above)
- When required by Malaysian law or legal process
- To protect the rights, safety, or property of Bizmecha Empire or our users
7. Data Retention
We retain your personal data for as long as your service subscription is active and for a reasonable period thereafter for record-keeping, legal compliance, and legitimate business purposes. Lead data and performance reports are retained for the duration agreed upon during service setup.
8. Your Rights
Under the Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access — Request a copy of the personal data we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Withdrawal of Consent — Withdraw your consent to data processing (which may affect service delivery)
- Deletion — Request deletion of your personal data, subject to legal and contractual obligations
To exercise any of these rights, please contact us using the details provided below.
9. Cookies
Our website does not use cookies or tracking technologies. Our services operate primarily through the WhatsApp platform.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or WhatsApp. The effective date at the top of this page indicates when the policy was last updated.
11. Governing Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA). Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
12. Contact Us
For questions, data access requests, or concerns about your privacy, please contact us:
Bizmecha Empire
2828, Kg Pisang, Kupang, 09200 Kupang, Kedah
Email: admin@bizmecha.com
Phone: 011-14305109